Deposits & Payments
All projects under $1000 are to be paid in full before the start of the project.
All projects over $1000 will require 50% deposit, and the balance paid in full before delivery of the final design files. All work remains the property of Lone Star Signs until final payment is received. Client may not use or distribute any works until paid for in full.
Payment Methods Accepted
- Online payment link. We will send a link so any major credit card may be used.
- Cash may be dropped off at store
Project Timeline
We do not guarantee a completion date for any project. Most design projects can be completed in 3-5 business days. This usually depends on the speed of the client’s feedback and the number of revisions required. If you have a project deadline, please let us know.
Rush jobs
If you are in a rush and need a project completed right away, we offer special “rush rates” where we can promise that the project would be moved to the front of the line and done within a 3-day time frame. This is charged an additional 100% on the total. Example; If the project is normally $100, with the rush fee, the project total would be $200.
Proofs & Printed Items
Please read over your proof carefully to avoid any errors (spelling, wrong contact information, even typos that may have been a mistake on our part) on print items. We will not send anything to print without an emailed or signed approval to a proof. Client email/signature releases Lone Star Signs from all responsibility for errors and omissions on a print item. If the item has already been sent to print, we cannot stop production. If an item needs reprint because of an error, we will be happy to do that, but the client will be charged for the second print.
Revisions
Client understands that any and all revision requests, updates, corrections, additions or variations will incur an hourly billable or project charge. Design work is not free of charge unless otherwise arranged with Lone Star Signs explicitly and clearly in writing.
Abandoned Projects
Each project has a timeline and an estimated start and completion date. Please respect our timeline and respond in a timely fashion with any revision requests once project has commenced. A project will be considered abandoned if we have not heard from client in 30 days. Client will not have any rights to use any of the work that was presented, unless the project has been paid in full. A startup fee may apply after 30 days.
Copyright For Artwork
Graphic designs created at our facility are custom-created and exclusive to each business. Any concepts that are not chosen and paid for will be a violation of our graphic design rights if they are used elsewhere.
Refunds
Due to the custom nature of our work, Lone Star Signs does not issue refunds for custom work for any reason.